The call
An air conditioner running, and no cold air
Jesse had already called several HVAC companies. Each one named a different problem it was sure would fix the system, and each one came with a price to match.
Osage Air · Springdale, AR · Est. 2022
Heating, air and plumbing for Northwest Arkansas, from a crew that fixes what is actually broken.
Lacee and Jake started Osage to restore trust in the trades. We diagnose before we quote, give you options instead of a sales pitch, and answer the phone around the clock.
One warm-air call, start to finish
Three companies, three different diagnoses. Then Wyatt found the real one.
This is Jesse Davis's call, told from his own Google review. It is the job we would like every customer to have.
Same day
Find the actual fault, then fix it
Osage came out the same day, explained what was wrong in a way that made sense, and repaired it quickly at a fair price. Nothing was replaced that was not broken.
The next day
A loose wire, fixed at no charge
The next day a wire shook loose in the condenser. Jesse called back, and the crew came out and fixed it for free. His words: Wyatt was great.
Heating, Air Conditioning, & Plumbing Experts
Heating, cooling, air quality and the plumbing behind the walls
One crew for the furnace in the attic, the condenser in the yard and the water heater in the closet. Every visit starts with a diagnosis and ends with options you choose from.
Air conditioning repair and maintenance
Warm air, iced lines, a condenser that hums and will not start. We find the fault that is actually there, fix it, and tell you what it cost and why.
Air conditioning details
Furnace and heating repairFurnace repair, fall tune-ups and a heat-exchanger check for the cracks that let carbon monoxide into a house.Heating
Plumbing and water heatersTank and tankless water heaters, clogged drains, toilets, faucets, showers and gas lines, handled by licensed plumbers.Plumbing- New heating and cooling systemsSized with a Manual J load calculation, installed correctly, with options for every budget and free estimates on new installations.System installation
Indoor air qualityWhole-home purifiers, UV lights, air scrubbers, humidity control and the right filter for your ductwork.Air quality
Mini split install, repair and serviceDuctless heating and cooling for the room the ductwork never reached, chosen and placed for your house.Mini splits
Air duct and dryer vent cleaningSpecialised tools that clean and sanitise the ducts and clear the dryer vent, for cleaner air and a safer laundry room.Duct and dryer vent cleaning
4.8 on Google from 600 reviews
Customers name the person who came out. That is the review we work for.
“Ultimately they identified the actual problem and solved it instead of trying to charge for items not broken.”
Jesse Davis
Google review · Wyatt
“The gas company detected a leak after replacing my gas meter. Trent with Osage Plumbing came out the same day to help me.”
Theresa Gramling
Google review · Trent
“I appreciate the straight forward, no BS, genuine customer service and they have integrity in a trade where you really have to wonder if it is out there.”
Amanda Ferguson
Google review · Grant and Wyatt
Lacee and Jake, owners
“We will never make that decision for you.”
That is the first answer in our FAQ, and it is how every repair-or-replace conversation goes. We put the age of your system next to the cost of the fix. An 8-year-old unit with a $200 repair is an easy call. Once a repair passes about 10% of the cost of a new, more efficient system, it is worth weighing options. The choice stays yours.
Osage is locally owned and has been since the first truck went out in 2022. Military and senior discounts are standing offers, not specials.
Osage club membership
Two visits a year, priority scheduling, and no trip charge in business hours.
$219.99
A minimum of two yearly visits: an AC tune-up in spring and a furnace tune-up in fall.
What the club coversAir and drains
- Check airflow
- Check drain lines
- Condenser cleaning
Electrical and motors
- Thermostat operation
- Testing of electrical components
- Motor tests
Safety and charge
- Blower compartment inspections
- Video inspection for carbon monoxide
- Test refrigerant
Straight answers
The questions people ask before they call
Answered the way Lacee and Jake answer them on the phone. There are more on the full FAQ page.
We will never make that decision for you. We help you see the money side: the age of the system against the cost to fix and keep it running. An 8-year-old system with a $200 fix is an easy call to repair. A 13-year-old system with a $1,000 fix is worth weighing. Once a repair passes about 10% of the cost of a new, more efficient system, it is time to look at options. Only you can make that call.
No. We are not a high-pressure sales company. Our job is to get you a comfortable, healthy home or business. We may mention indoor air quality if we see pets or dust, but we will never push something you do not want.
Yes. We lay out the options and you choose. Warranties range from 30 days to 2 years on service work and up to 12 years on parts and labor for replacements.
Yes, and it causes humidity problems. An oversized system cools the house too fast to pull the moisture out, so it feels cold and damp. We can run a Manual J load calculation to find exactly how much air your home and each room needs.
A minimum of two visits a year, an AC tune-up in spring and a furnace tune-up in fall, priority scheduling, discounts on service and indoor air quality, no trip and diagnostic charge during normal business hours, and money earned toward a replacement. Membership is $219.99.
Something not right with the heat, the air or the water?
Call the Springdale office any hour. Tell us what it is doing, and we will tell you honestly what we think it is before anyone quotes a thing.
Where our trucks go
2218 Worth Lane, Springdale, AR 72764
info@osage-air.com